Refund & cancellation policy
Scope
This policy covers paid technical analysis training offered by Network Optimization Tech: workshops, chart labs, evening clinics, and private mentorship sessions. This site does not process payments; fees are collected under a separate invoice or agreement.
Eligibility for a refund
Full refunds are available when you cancel in writing at least 7 days before the scheduled start of a multi-session program or at least 48 hours before a single-session lab, evening clinic, or mentorship appointment — provided the session has not started and materials unique to your seat have not been prepared.
Timeframe to request
Refund requests must be emailed to studio@networkoptimizationtech.digital within 14 days of the cancellation or of the event that qualifies under this policy. Include your full name, program name, scheduled date, and payment reference.
Full vs partial refunds
- Full refund: cancellation within the notice windows above, or cancellation by us (instructor illness, venue closure) when we cannot offer a suitable reschedule.
- Partial refund (50%): cancellation between 7 and 3 days before a multi-session program start, if no sessions have been attended.
- No refund: cancellation inside 3 days of a program start, no-shows, or departure after a session has begun.
Non-refundable items
Printed workbooks or chart packs ordered specifically for your seat after enrollment confirmation, and completed private mentorship hours, are non-refundable. Digital handouts already delivered remain yours; their cost is not refunded separately once a session has started.
Deposits
Some programs require a deposit to hold a seat. Deposits are credited toward the program fee. Deposits are refundable under the same notice windows as full fees. Late cancellations forfeit the deposit.
Work already started
If you leave a multi-session program after one or more sessions, fees for completed sessions are earned. Remaining unused sessions may be credited toward a future cohort within 6 months at our discretion; cash refunds for unused portions are not guaranteed once the program has started.
Purchased materials
Physical materials prepared for you after confirmation are non-returnable. If we cancel a program and materials have not been used, we will refund the materials charge or ship them to you at no extra fee — your choice.
Cancellation by you
Email studio@networkoptimizationtech.digital or call +82-6-856-8671. Cancellation is effective when we confirm receipt during business hours (Tue–Sat 09:30–18:30 KST).
Rescheduling
You may reschedule a private mentorship session once without fee if you give at least 24 hours’ notice. Workshops and labs may be transferred to the next published cohort once, subject to seat availability. Further changes may incur an administrative fee of ₩30,000.
No-shows
Missing a session without notice is treated as completed for that seat. Mentorship no-shows are charged in full. Workshop no-shows are not transferred without our written approval.
Refund process & timing
Approved refunds are processed within 10 business days of approval. Funds are returned via the original payment method when possible, or by bank transfer to an account you designate in Korea. Processing times at your bank may add several days.
Exceptions
Documented medical emergencies or government-declared restrictions affecting travel to Yeongju may qualify for credit or refund outside the standard windows; we review these case by case.
Contact for refund requests
Network Optimization Tech · 494-3, Yeongju 2(i)-dong, Yeongju-si, Gyeongsangbuk-do, Korea · +82-6-856-8671 · studio@networkoptimizationtech.digital